We should make it clear whether the damage was caused in transit or during the unloading process, or by other reasons.
我们要弄清楚货物是否在运输途中受损,还是在卸货过程中受损,或者别的原因。
Third, listen and be quiet while others are talking! Don't interrupt, saying, Oh yes, that reminds me of
“啊,是呀,这使我想起……”然后开始谈自己的事情。如果某个人有严重的问题,或是生病,或是悲伤,这时你就不要谈起多年前在你自己的生活中发生的类似的事情。